For the past 3 years in a row, we spent our New Years Eve in Des Moines at a hotel. It is a fun family getaway we all enjoy. We started the morning roaming the mall and most important, taking in the shattered Ipod touch. It definitely pays to go directly to the company, the Apple store. The place was buzzing, a small narrow store in the Jordan Creek mall with over 36 employees and tons of people. The place was elbow to elbow. We told our situation and without any hesitation, they replaced it for a new one FREE of charge. WOW! What a relief. We bought a heavy duty new case to hold the Ipod and Jayden was a happy girl texting her friends and playing her games. Jake had wanted a school bus for Christmas in a major way. Santa did not leave one and Mom and Dad had a really hard time finding one. In the mall, he found his bus and had to have it. We made a deal with him as he had a couple Christmas items that needed returned, so it was a fair deal. He was thrilled with the bus, played with it